Upon arrival at The Grotto, your first steps lead you to the admissions desk, where our welcoming team hands you your very own Santa’s letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.

An immersive introduction to an unforgettable entertainment experience, at the start of your journey, you’ll find yourself in Candy Cane Land. With a warm welcome from the Elves, you’re encouraged to begin writing your letter to Santa before embarking on the next adventure, surrounded by towering candy canes and sparkling lights.

Stepping into a new world, you’ll continue the festive experience into the Enchanted Forest. By making your way through a snow-filled land, together with your family, you’ll encounter Flossy the Forest Elf and Sparkle the Sleep Elf, who are ready with some handy directions and a snowball or two to instigate another one of their famous snow fights. Here, you’ll need to discover the correct route to reach Santa’s Merry Mailroom, in the hope that the precious letters will be delivered on time.

Step into the delightful disarray of Santa’s Merry Mailroom. This magical mailroom goes beyond the imagination. With letters zipping across the room, blanketing every visible surface, it’s a whirlwind of festive communication. You must ensure your letter to Santa is posted into the magical mailbox, before lending Miracle, the Mailroom Elf a hand. After saving Christmas, you get your very own letter stamped and posted through the magical mail box.

The moment you’ve been waiting for… it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Holly, before having a professional photo taken and receiving your Christmas gift in this special moment.

After your enchanting journey through The Grotto, your adventure culminates in our magical Merchandise Room. Here, you can relive the joy and laughter of your visit with Santa by viewing and selecting photos of your special moments. Choose to have these treasured memories printed, or perhaps select from a variety of festive goodies that capture the spirit of Christmas.